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Project Guides

View our collection of video walkthroughs on our project processes and our step-by-step guides on how to use our programs!

Custom E-Commerce Stores

If our team has helped you build out or modify your online store, then these project guides are for you!

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Strategic Content Marketing

If our team is managing your content marketing efforts, then these project guides are for you!

  • 1. Introduction & Tools

    Our onboarding process, Klaviyo, and how it works.

  • 2. Platform Set Up

    The basics, your dashboard, and analytics.

  • 3. Template Design

    Creating templates, design options, and best practices.

  • 4. Email Campaigns & SMS

    Flows, segmentations, and SMS strategy.

  • 5. Timeline

    Optimization, expectations, and next steps.

  • 1. Introduction & Tools

    Our onboarding process, Klaviyo, and how it works.

  • 2. Platform Set Up

    The basics, your dashboard, and analytics.

  • 3. Template Design

    Creating templates, design options, and best practices.

  • 4. Email Campaigns & SMS

    Flows, segmentations, and SMS strategy.

  • 5. Timeline

    Optimization, expectations, and next steps.

Q&A Frequently Asked Questions

Q&A Frequently Asked Questions

Billing

How much is QA?

QA hours are equal to half of a standard retainer hour or $95/hour for any non-retainer QA work.

How many hours can you produce in one day?

While we can theoretically produce a large number of hours, unless you are on a retainer that is above 80 hours a month. The expected production per day is estimated at 4 hours per day.

Retainers

Do retainer hours roll over?

On monthly retainers hours do not roll over from month to month. For semi-annual and annual retainer packages hours may spread across the retained period. Basically, whichever period is pre-paid “retained” the retained hours are valid for that period.

Scheduling

How much advance notice do I need to provide my account manager to guarantee my work can be started on time?

For every request our team requires 3 business days for the first four hours and 1 additional business day of notice for every additional four hours. So an 8 hour request requires 4 business days before work can be scheduled to start.

What is the maximum amount of work I can request in a given month?

There is no maximum amount of work that can be requested but the only way work can be guaranteed to be completed in a month is to provide ample lead time. An 80 hour request would require a full month of lead time to produce in a single month following that lead time. Please see the table below for reference.

Request Size Lead Time Required Delivery Date Total Time
< 4 hours 3 business days +1 business day 4 business days
8 hours 4 business days +2 business day 6 business days
20 hours 7 business days +5 business day 12 business days
40 hours 12 business days +10 business day 22 business days

 

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American Flag
United States
949.377.1301
8 Rancho Circle
Lake Forest, CA 92630
Canadian Flag
Canada
613.519.8501
430 Hazeldean Rd Unit 6
Kanata, ON K2L 1T9

American Flag
United States
949.377.1301
8 Rancho Circle
Lake Forest, CA 92630
Canadian Flag
Canada
613.519.8501
430 Hazeldean Rd Unit 6
Kanata, ON K2L 1T9