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Project Guides

View our collection of video walkthroughs on our project processes and our step-by-step guides on how to use our programs!

Custom E-Commerce Stores

If our team has helped you build out or modify your online store, then these project guides are for you!

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Strategic Content Marketing

If our team is managing your content marketing efforts, then these project guides are for you!

  • 1. Introduction & Tools

    Our onboarding process, Klaviyo, and how it works.

  • 2. Platform Set Up

    The basics, your dashboard, and analytics.

  • 3. Template Design

    Creating templates, design options, and best practices.

  • 4. Email Campaigns & SMS

    Flows, segmentations, and SMS strategy.

  • 5. Timeline

    Optimization, expectations, and next steps.

  • 1. Introduction & Tools

    Our onboarding process, Klaviyo, and how it works.

  • 2. Platform Set Up

    The basics, your dashboard, and analytics.

  • 3. Template Design

    Creating templates, design options, and best practices.

  • 4. Email Campaigns & SMS

    Flows, segmentations, and SMS strategy.

  • 5. Timeline

    Optimization, expectations, and next steps.

Q&A Frequently Asked Questions

Q&A Frequently Asked Questions

Billing

How much is QA and Project Management Time?

QA hours are equal to half of a standard retainer hour or $105/hour for any non-retainer QA work.

How many hours can you produce in one day?

The expected production is estimated at 4 hours per day.

Retainers

Do retainer hours roll over?

Budgets on monthly retainers do not roll over from month to month. For annual retainer packages (i.e. flex hours), hours may spread across the retained period. Basically, retained hours are valid for the pre-paid period whether monthly or annually.

Scheduling

How much advance notice do I need to provide my account manager to guarantee my work can be started on time?

For every request our team requires 3 business days for the first four hours and 1 additional business day of notice for every additional four hours. So an 8 hour request requires 4 business days before work can be scheduled to start.

What is the maximum amount of work I can request in a given month?

There is no maximum amount of work that can be requested but the only way work can be guaranteed to be completed in a month is to provide ample lead time. An 80 hour request would require a full month of lead time to produce in a single month following that lead time. Please see the table below for reference.

Request Size Lead Time Required Delivery Date Total Time
< 4 hours 3 business days +1 business day 4 business days
8 hours 4 business days +2 business day 6 business days
20 hours 7 business days +5 business day 12 business days
40 hours 12 business days +10 business day 22 business days

 

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American Flag
United States
949.377.1301
8 Rancho Circle
Lake Forest, CA 92630
Canadian Flag
Canada
613.519.8501
430 Hazeldean Rd Unit 6
Kanata, ON K2L 1T9

American Flag
United States
949.377.1301
8 Rancho Circle
Lake Forest, CA 92630
Canadian Flag
Canada
613.519.8501
430 Hazeldean Rd Unit 6
Kanata, ON K2L 1T9