News & Announcements

Gorgias Partnership Announcement | Arctic Leaf

By: Arctic Leaf Team | Jan 8, 2021

Arctic Leaf is proud to announce that we have officially partnered with Gorgias - the ecommerce help desk software that turns your customer service center into a profit center! This partnership is just the beginning of helping you evaluate how Arctic Leaf and Gorgias can help enhance your customer service experience and increase your bottom line.

In late 2020, one of Arctic Leaf’s clients was in need of an innovative and sophisticated help desk software for their website. It was in that moment that Gorgias officially stepped into the picture. After the initial demo with their team, it was clear Gorgias was a company we wanted to partner with. Not only because of their high quality product, but also because of the countless customer service problems it solved for ecommerce clients. These issues include repetitive inquiries, processing refunds and returns, promo code requests, brands asking for customer information for frustrated customers, and so much more.

If you’re looking for help desk software developed with ecommerce in mind, look no further. Gorgias was built with the idea of creating an easy-to-reach and customer-focused software that is agile by design. This means the product can be adjusted quickly based on customer needs and feedback. By centralizing customer interactions and automating responses to repetitive questions with machine learning, your company’s support agents become sales associates who spend more time on meaningful and profitable interactions with customers.

Arctic Leaf recommends Gorgias to our clients who are looking for the most advanced help desk technology on the market that also delivers an exceptional website customer service experience. Gorgias is a tool that can manage your customer service chat as well as email, Facebook, Instagram, and SMS all in one place. This helps drive long-term conversion, which results in higher retention rates, increased efficiency, and happy customers!

We are excited to introduce this new opportunity to put the power of Gorgias and Arctic Leaf to work for your ecommerce business. Please contact our Solutions Consultant, Chase Bowler at chase.bowler@arcticeleaf.io or (949) 377-1301 Ext. 172 if you’d like to review this new offering. You can also visit https://gorgias.grsm.io/ArcticLeaf to learn more.